Performance Improvement

Maximising The Performance Of Your Retail Dealer Networks Through Our Trusted Local Experts.

Using a rigorous approach to coaching and training programmes our Profit/Performance Optimisation team helps you address challenges facing your retail automotive business, perform turnarounds in your dealer network and maximise profitability.

Integrated Business Management and Performance Optimisation Expertise
Working together with our Business Management team, our in-market Profit Optimisation experts help you understand what your financial data is telling you about your performance and how to react to market trends.  

Structured, Targeted Performance Optimisation Planning
We use a range of Performance Improvement Programmes that provide a structured framework to enhance the performance of your dealer networks by addressing business priorities including: full dealer operational reviews, departmental reviews, new car sales processes, used car planning, electrification readiness, customer satisfaction and retention programmes and manufacturer field team training.

Outcome-Focused Performance Optimisation
Our core mission is to identify and assess the opportunities that will drive your profitability and help to take decisive action at the dealership level to truly differentiate your business.

Dealer Performance Improvement Programmes

We enable our clients to analyse balance sheet performance and manage their assets to drive efficiencies and greater profitability.

We work face-to-face with our clients to deliver performance improvement and turnaround programmes, addressing a variety of profit drivers, including new and used vehicle sales, customer satisfaction, aftersales and dealer management training. 

Customised Structured Programmes

Using a mixture of individual coaching, workshops and peer-group performance symposia we provide customised structured programmes to meet the specific needs of our clients across their international networks to deliver meaningful outcomes.

Local Automotive Experts

We understand the challenges of running a global business, which has so many local distinctions. It is why we have built up a team of passionate automotive experts in 66 countries around the world, who understand how to translate global ambitions into effective local strategies.

We Pioneered the Industry KPI`s to Inform 

We helped pioneer the key performance indicators (KPIs), which have become the mainstay of the global automotive industry.  Our KPIs go deeper beyond income statements to extract the critical information from the balance sheet and qualify it against activity and asset management data. This enables us to acquire accurate composite data from your dealership networks to inform your decision making processes. 

Conversion And Retention Of Customers

Using a mix of scalable solutions and access to our industry leading experts, we have developed automotive industry specific processes to qualify the customer’s position in the car owning lifecycle. We offer programmes, such as coaching and mentoring of leadership teams, to help our clients drive revenue growth anywhere in the world.

 Our Services